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Could someone help me with this assignment please!?

Could someone help me with this assignment please!? Thank you So much!

Provide an analysis of Walt Disney Company’s customer service strengths and weaknesses.

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Include the following:


  • What does the company do best in providing customer service?
  • What are characteristics of its customer service that provide a distinct advantage over the competition?
  • How does it exceed customers’ expectations? Provide an example.


  • What does the company’s customer service lack? What can it improve?
  • Explain a strategy to make these improvements.


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